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AASA / ASA "Parts Warranty and Labor Claims" Survey Results
The Automotive Service Association (ASA) and the Automotive Aftermarket Suppliers Association (AASA) joined forces to learn more about the needs and preferences of repair shops in terms of parts warranty and labor claims. The survey was completed by service technicians and shop owners across the country. This report includes the full results of that survey as well as comparison to the AASA Supplier Barometer Survey from 2013 Q2 that included special questions that focused on the warranty issue from the supplier perspective.