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Digital Transformation: Change Is Coming -- New Report from AASA and Roland Berger Now Available to Members

Date: May 16, 2019
A ‘new retail’ aftermarket is emerging, characterized by a strong integration between the online and the offline worlds, differentiated customer experience and lower cost-to-serve and working capital requirements.
Through interviews with subject matter experts, digital experts and suppliers, Digital Transformation: The ‘New Retail’ Aftermarket (And How to Win) from AASA and Roland Berger carefully details how the aftermarket landscape is changing and the effect it will have the movement and sales of goods.
As the report notes, disruption in the aftermarket will create both winners and losers in the supply chain. To win in the “new retail,” players will need to develop a new set of capabilities: developing an omnichannel strategy is the first step. Players that are able to take the lead in this transition and differentiate themselves are much more likely to be the winners in the o2o world.
AASA undertook this report as part of our mission to advance the business interests of our members and the aftermarket as a whole. AASA is committed to continuing the dialogue this report will initiate and to assisting our members become the winners in the “new retail” future of the aftermarket.
Digital Transformation: The ‘New Retail’ Aftermarket (And How to Win) can be downloaded here. Member login information is required; any member experiencing difficulties can contact Nikki Rankin for assistance.
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