Sr. Director, Customer Training
Carquest Technical Institute
Celebrating his 47th year in the automotive service industry, Chris Chesney has held every primary role from a Master Technician, Service Advisor, Shop Owner, Technical and Management Educator, owner of a successful independent training organization (Diagnostic Technician Education Consultants) to his current role as the leader of the most successful automotive training organization in the industry with Carquest Technical Institute (CTI). As a self-taught technician, Chesney is fully aware of the challenges that today’s complex vehicles present for those entering the automotive service industry. These technologies present great opportunity for those entering the industry but also pose a tremendous challenge because of the limited education opportunities available.
With vehicles becoming some of the most complex machines on the planet and recognizing the shortage of talent the industry faces along with the limited education model, Chesney has committed his work to help guide the industry toward solutions to these issues. He currently serves on the board of directors for the National Automotive Service Task Force and helps lead their Road to Great Technicians project that is focused on creating a new education curriculum framework for the industry. He also is a board member of the Automotive Maintenance and Repair Association which set standards for vehicle inspections and customer communications and is the Past Chair and active member of the ASE Training Managers Council which is focused on growing and supporting the education of in service automotive technicians. As well Chesney is a charter member of the TechForce Foundation Future Tech Success Cabinet, an organization focused on improving the image of the industry while also influencing the parents and influencers of peripheral students who are the future of the automotive service industry.
Over the last 20 years, Chesney has lead the Carquest Technical Institute and is now working to partner with Worldpac Training Institute creating the largest aftermarket technical, sales and management training organization in the world. The focus of these groups is to provide quality continuing education to the in-service technicians across North America. Currently these groups see over 30,000 individual students in the classroom every year and serve online training content to a similar number of additional students. This consolidated team features over 110 highly skilled technician instructors and a management team of 18. All content is created by a group of skilled developers at the CTI Research & Development Center in Raleigh, NC or licensed from the Original Equipment Manufacturer. The experience and skill of these teams is second to none in the industry.